Broader Horizons
Copyright Broader Horizons Ltd
All rights reserved
TERMS & CONDITIONS
Introduction
Please read these booking conditions carefully, as they set out the terms and conditions of the contract between you (meaning all persons named on a booking) and Broader Horizons Limited, referred to as "Broader Horizons" or "we”, “us " or “our”.
* Use of this website means that you agree to the following terms and conditions.
If you do not understand any of the information or have any questions, please contact us.
We are Travel and Booking Agents and thus act as an agent on behalf of Suppliers. We bring together component parts of the holidays we organise, to create a package and as such, bookings will form a direct contract between you and the relevant supplier and will be subject to the terms and conditions of the supplier concerned. We shall not be liable for any act or default on the part of the supplier or its agents.
This contract will is in accordance with English law and subject to the exclusive jurisdiction of the Courts of England & Wales.
Brochure/Website Accuracy
We take care to provide accurate information on our website/brochure. All information and descriptions are based on the latest information available and are given in good faith. Broader Horizons is not liable for deviations from these descriptions.
Please note that sometimes changes out side of our control do occur and we reserve the right to alter services, prices and facilities as such. We will however, inform you whenever possible of any significant known changes, prior to your departure.
Booking and Payment
All services are subject to availability and are not guaranteed until confirmed.
A non-refundable deposit of 30% (or any higher deposit which applies to your holiday) of the total value for each person referred to on the booking form is required at the time of booking. If a higher deposit is required for any particular package, this will be indicated before confirmation.
If a booking is made within 40 days of the holiday start date, full payment is required at the time of booking, unless otherwise indicated. The contract between us is made when we issue your confirmation invoice.
Please not that on African safaris where gorilla permits are required, they must be paid in full at the time of confirmation and are non-refundable. This is in addition to the standard non-refundable deposit.
At the time of booking, we require full passenger details (names as they appear in your passport) and bookings may be made over the telephone with payment by credit/debit card.
The remaining balance is due 40 days before the start of the holiday, unless otherwise indicated. Should this payment not be received, we reserve the right to treat the booking as cancelled, whereby normal cancellation conditions apply.
All payments and cheques should be made payable to ‘TTA Trustees (UK) Ltd T/tees of Broader Horizons Ltd’.
Surcharges and Upgrades
Should a client wish to upgrade the standard of accommodation once a tour has begun, a supplement is necessary. Upgrades are not guaranteed.
In the event of unforeseen circumstances such as road closures, bad weather, problems with national parks or hotels and security considerations, strikes, sickness, war, quarantine, force majeure, political unrest, natural disasters, or acts of God, it may be necessary to alter itineraries and services. In the event of any of the above, you will be responsible for any additional costs incurred although some costs may be recoverable from your insurance policy, depending on the terms.
Alterations
Alterations by Broader Horizons
Occasionally we are forced to make alterations to packages and reserve the right to do so. Such alterations can be ‘significant’ or ‘minor’. Significant alterations include surcharges of more than 10%, change of destination area, change of UK departure airport, change of flights by more than 12 hours, change of accommodation to a lower category. Minor alterations are all other changes and may be made at any time. We will however endeavour to inform you of any such alterations before your departure.
In the case of significant alterations, you will be informed as soon as possible and be provided with 4 alternatives:
a) arrangements of a similar nature, standard and price, if available.
b) arrangements of a lower standard, whereby the difference in price will be refunded.
c) more expensive arrangements, whereby the difference in price will be paid by you.
d) cancellation with a full refund.
Should significant alterations become necessary after departure, we will either make alternative arrangements for you or arrange for you to return to the UK and refund the cost of the services not received.
Alterations by the supplier
Broader Horizons has no direct control over its suppliers. Where the supplier makes significant alterations, we will attempt to inform you as soon as possible but accept no liability for such changes.
Alterations due to circumstances beyond our control
We will not be liable for any alterations or cancellations resulting from unusual or unforeseeable situations outside our control. These include road closures, bad weather, problems with national parks or hotels and security considerations, technical problems with transport, changes imposed by rescheduling or cancellation of flights by an airline or main charterer, the alteration of the airline or aircraft type, strikes, sickness, war, quarantine, force majeure, political unrest, natural disasters, acts of God, epidemic or terrorist activity.
In the event of any of the above, you will be responsible for any additional costs incurred although some costs may be recoverable from your insurance policy, depending on the terms.
Alterations by you
If you want to alter any part of your confirmed booking, we will do our best to make the alteration, but it may not be possible. There is a minimum £20 fee for alterations plus any further costs due to the alteration, subject to availability.
Airlines may regard name changes as a cancellation and any alteration may incur a 100% cancellation charge in respect of the air fare.
Cancellation
Cancellation by Broader Horizons
We reserve the right to cancel your holiday and charge cancellation fees (as defined below) should you fail to pay the balance when due, or if you behave in an improper manner (as defined below).
We also reserve the right to cancel your holiday up to 60 days before departure for any reason. After this we will not cancel your holiday unless it is for a reason outside our control. In such circumstances we will offer you the choice of an alternative holiday if available, or full refund. If we have to cancel your holiday we will offer you:
a) arrangements of a similar nature, standard and price, if available.
b) arrangements of a lower standard, whereby the difference in price will be refunded.
c) more expensive arrangements, whereby the difference in price will be paid by you.
d) a full refund.
Cancellation by you
If you decide to cancel your holiday you must notify us as soon as possible. Any notification by telephone must also be confirmed in writing or by e-mail within 24 hours and is effective from the day we are notified provided that written confirmation is received by us within 24 hours of the original notification.
Cancellation charges are as follows:
More than 60 days before departure: loss of deposit.
30 – 60 days before departure: 50% of total cost.
15 – 29 days before departure: 75% of total cost.
Less than 15 days before departure: 100% of total cost.
Broader Horizons accepts no liability for any loss or damage arising from cancellations.
We strongly advise you to take out full insurance that covers the refund of monies paid in lieu of cancellation.
Please note that gorilla permits are non-refundable independent of cancellation date.
Your Responsibilities and Behaviour
Suppliers reserve the right to refuse any person participation in activities, or to terminate the holiday and neither the supplier nor Broader Horizons will be liable for resulting expenses and no refunds will be given. This is only likely to happen when behaviour is deemed likely to cause danger, inconvenience or hazard to any third party.
Passports/Travel Documents /Health
You are responsible for all requirements concerning medical vaccinations and certificates, precautions against malaria, visas, international currency and passports, and Broader Horizons accept no liability if such requirements have not been correctly arranged by you.
It is also your responsibility to report on time for all transport arrangements and to ensure that you have all travel tickets & documents. We cannot be held responsible for any additional costs if you fail to do so and in the case of passengers being refused entry by any immigration or other authority, all repatriation costs are to be borne by the passenger.
Liability
We accept no responsibility for any illness, injury, death, loss or damage of any nature to persons or property, arising directly or indirectly from any aspect of your holiday.
We do our best to ensure that all tours, activities and services are properly arranged and conducted as advertised. However we do not have direct control over services provided by suppliers and therefore Broader Horizons cannot be held responsible for errors or omissions of such suppliers.
Travel and adventure have inherent risks associated with them and clients participate at their own risk.
We accept no liability for unforeseen circumstances beyond our control, including flight delays/cancellations, detention, annoyance, force majeure, war or threat of war, riots, civil disturbances, terrorist acts, border closure, acts of government or other authorities, strikes, thefts, epidemics, road closures, industrial disputes, natural or nuclear disaster, extreme weather conditions, fire, technical and/or mechanical problems to transport.
It is the responsibility of the client to ensure that he/she and his/her dependents all have the appropriate passports, visas, travel permits, health certificates and other required documentation.
Supplier’s Conditions
Suppliers have their own booking conditions and you will be bound by these so far as the relevant supplier is concerned. Some of these conditions may limit or exclude liability on the part of the relevant supplier.
Flight timings are set by the airline and are subject to air traffic control restrictions, weather conditions etc. We cannot guarantee that flights will leave at the times shown and we cannot be held liable for any delays or expenses incurred. In the event of delay on your outward or homeward journey we will do our best to ensure that airlines reimburse any additional expenses incurred.
Complaints
If you are unhappy with any service or facility provided, you must immediately inform your representative (guide, tour leader, driver, agent, owner) and allow them to attempt to resolve the issue as soon as possible.
If a representative has been informed and the complaint is not resolved to your satisfaction, a formal complaint can be made to Broader Horizons in writing. This must be done within 28 days of completion of the tour. We accept no liability for complaints not notified in accordance with this.
Insurance
It is a requirement when booking with Broader Horizons that you take out an adequate insurance policy. It is your responsibility to arrange adequate and effective insurance for the entire duration of your holiday.
Terms & Conditions